Get in Touch With grantZA
grantZA is owned and operated by SNEGO GROUP (Pty) Ltd, based in the Free State. Whether you have a question about our guides, want to flag an issue with the mobile app, or need to reach our editorial team, you will find the right channel below.
Mobile App Support
Crashes, bugs or feature requests for the grantZA Android app.
Package: za.org.grantza.www
Office Hours
Monday to Friday
08:00 to 17:00 (SAST)
Closed on South African public holidays.
Company Registration
SNEGO GROUP (Pty) Ltd
Reg No. K2024/597935/07
Registered with the CIPC, South Africa.
Visit Our Registered Office
Our registered business address in the heart of the Free State.
SNEGO GROUP (Pty) Ltd
Kgotsong
Bothaville, 9660
Free State, South Africa
Before You Email Us
Why is my grant showing as "Pending"?
This means SASSA is currently verifying your details with Home Affairs and SARS. grantZA cannot speed up this process. You simply have to wait for the system to update.
The mobile app won't open on my phone.
Try clearing your app cache. Go to your phone's Settings > Apps > grantZA > Storage, and tap "Clear Cache". If the issue persists, email us with your device model.
How do I change my banking details?
We cannot change your details for you. You must navigate to the official SASSA SRD portal (srd.sassa.gov.za) and submit your new bank account information there.
Can you check my application status?
No. We do not have access to SASSA, NSFAS, or any agency's internal systems. Use the official status check tools linked from each of our guides.