POPIA & Information Regulator

grantZA is operated by SNEGO GROUP (Pty) Ltd. As a South African private company that handles personal information through our website and tools, we are registered with the Information Regulator of South Africa as required under the Protection of Personal Information Act, 2013 (POPIA).

1. Registration Details

Our registration was issued by the Information Regulator on the date shown below. You can verify it independently on the Information Regulator's eServices Portal or by opening the certificate PDF.

2. What POPIA Registration Means

Under POPIA, any organisation in South Africa that processes personal information has to appoint an Information Officer and register that officer with the Information Regulator. The Information Officer is accountable for how personal information is collected, used, stored, and protected within the organisation.

For grantZA this means:

• A named, registered person (our Information Officer) is legally responsible for how we handle your information.
• We are obliged to follow the eight conditions for lawful processing set out in POPIA, including accountability, purpose limitation, security safeguards, and openness.
• If you believe we have handled your personal information incorrectly, you have a formal route to raise a complaint with us and, if unresolved, escalate it to the Information Regulator.

3. How We Handle Your Status Check Information

Our SRD status check tool is a convenience layer that forwards your request to the public SASSA endpoint and returns the response. Every SRD grant decision is made by SASSA on the SASSA side.

3.1 Checking your SRD status through grantZA

When you enter your SA ID and cellphone number in the status check form:

• The values are sent over HTTPS to our lookup service, which forwards them to the public SASSA endpoint for the single purpose of returning your current SRD status.
• We do not create a persistent record from a status check. No user account or lookup history is stored against your identity.
• The status result is placed in your browser's session storage, which is cleared when you close the tab, so the result never leaves your device once returned.
• Standard, short-lived request logs (timestamp, IP address, user agent) may be generated by our hosting layer for security and abuse-prevention purposes only, and are not linked to your identity.

You can also use the official SASSA channels directly: srd.sassa.gov.za, USSD *120*69277#, WhatsApp 082 046 8553, or the SASSA toll-free line 0800 60 10 11.

4. Your Rights Under POPIA

As a data subject you have the right to:

• Be notified about what personal information we collect and why.
• Request access to any personal information we hold about you.
• Request correction or deletion of personal information that is inaccurate, out of date, or no longer needed.
• Object to the processing of your personal information in certain circumstances.
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

If you have only used the status check tool, we will normally hold no persistent record linked to your identity. Requests relating to any personal information we do hold can be sent to our Information Officer directly at [email protected], or using the contact route on our Contact page.

5. Contacting the Information Regulator

If you are not satisfied with how we have handled a POPIA matter, you may contact the Information Regulator directly:

• Website: inforegulator.org.za
• Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg
• Postal: P.O. Box 31533, Braamfontein, Johannesburg, 2017
• eServices Portal: eservices.inforegulator.org.za

For everything else covered on this page, please also read our Privacy Policy and General Disclaimer.